Orders placed by noon (PST) will be shipped out same day. Orders placed after noon (PCT) will be shipped the following day. Please allow 3-7 days for product to arrive. For regular shipping, our pricing is calculated based on USPS discounted rates and our shipping options will be calculated at checkout based on the address we are shipping to. If you would like us to rush your order, please email firstname.lastname@example.org and we will give you a price estimate based on your needs. We do ship internationally with a flat rate of $20. If you spend $100 or more, we are more than happy to take care of the shipping and you will not be charged for shipping at checkout.
We are very proud of our hand woven textiles and we want our customers to be happy about their purchase. If for any reason you are not satisfied we would like to know. Please drop us an email so we can figure out what went wrong. We will happily return/exchange any unused items in their original condition within 2 weeks from purchase date. Please email email@example.com.
With any hand made products, variation in color, size and texture are part of the process but we do our best to standardize sizing, color and weave variation.
REFUNDS / EXCHANGES / STORE CREDITS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. We limit exchanges to be done only one time per order. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Any item with a marked down or discounted price from the original is to be considered a SALE ITEM. Unfortunately, there are no returns allowed for any items on sale. All sale items are final sale, no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, the item(s) will be returned to the customer immediately and customer will be notified. Restocking fees may apply to any unauthorized returns.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. If the gift giver had the order shipped to them to give to you later, unfortunately we will not be able to accept the return.